Introduction
ShiftOnCall ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our patient care coordination platform and services.
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By using ShiftOnCall services, you consent to the data practices described in this policy and authorize us to collect, use, and share your information as outlined below.
Information We Collect and Use
Personal Information
We collect and store the following types of personal information:
- Contact Information: Names, email addresses, phone numbers, mailing addresses
- Account Information: Username, password (encrypted), account preferences
- Identity Information: Date of birth, gender, marital status, emergency contacts
- Family Information: Family member details, relationships, roles and permissions
Medical and Health Information
With your explicit consent, we collect comprehensive medical information including:
- Medical History: Current conditions, diagnoses, medical events, treatment history
- Medications: Prescribed medications, dosages, schedules, side effects, pharmacy information
- Vital Signs: Blood pressure, heart rate, temperature, weight, blood glucose levels
- Allergies: Known allergies, adverse reactions, severity levels
- Healthcare Providers: Physician information, specialist contacts, insurance details
- Care Preferences: Daily routines, dietary restrictions, mobility needs, communication preferences
- Care Notes: Caregiver observations, incident reports, treatment responses
Usage and Technical Information
- Activity Data: Login times, features used, shift schedules, notifications sent
- Device Information: IP addresses, browser type, device type, operating system
- Location Data: General location for emergency services (with consent)
- Communication Data: Messages sent through our platform, notification preferences
How We Use Your Information
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Primary Healthcare Purposes
- Coordinate patient care among family members and caregivers
- Track and manage medications, appointments, and health monitoring
- Provide emergency medical information to authorized healthcare providers
- Generate reports for healthcare providers and insurance companies
- Send medication reminders and care notifications
Service Operations
- Create and manage user accounts and family profiles
- Process shift scheduling and caregiver assignments
- Send notifications via email, SMS, and voice calls
- Provide customer support and technical assistance
- Improve our services and develop new features
- Ensure platform security and prevent unauthorized access
Legal and Emergency Purposes
- Comply with healthcare regulations and legal requirements
- Respond to emergency situations and provide critical medical information
- Cooperate with law enforcement when legally required
- Protect the safety and rights of patients and family members
Information Sharing and Disclosure
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We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.
Authorized Sharing
We may share your information with:
- Family Members: Information shared within your family group according to the permissions you set
- Healthcare Providers: Medical information shared with authorized physicians and medical professionals
- Emergency Responders: Critical medical information during emergency situations
- Insurance Companies: Information required for claims processing and coverage verification
- Service Providers: Third-party services that help us operate our platform (under strict confidentiality agreements)
Legal Requirements
We may disclose information when required by law, court order, or to:
- Comply with legal processes and regulations
- Protect against fraud or security threats
- Respond to emergency situations involving imminent harm
- Cooperate with law enforcement investigations
Data Security and Protection
We implement comprehensive security measures to protect your information:
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Encryption
All data transmitted and stored is encrypted using industry-standard encryption protocols.
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Access Controls
Multi-factor authentication and role-based access controls protect your account.
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Data Backup
Regular secure backups ensure your data is protected and recoverable.
Your Privacy Rights
You have the following rights regarding your personal and medical information:
- Access: Request copies of your personal and medical information
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal and medical record requirements)
- Portability: Request your data in a portable format for transfer to another provider
- Restriction: Request limitations on how we use or share your information
- Objection: Object to certain uses of your information
- Withdraw Consent: Withdraw your consent for specific data processing activities
To exercise these rights, contact us at privacy@familycrown.com or call 1-800-FAMILY-1.
Data Retention
We retain your information for the following periods:
- Medical Records: Retained for 7 years after last activity or as required by law
- Account Information: Retained while your account is active plus 3 years
- Communication Records: Retained for 2 years for quality assurance
- Emergency Information: Retained indefinitely for emergency response purposes
You may request earlier deletion of certain information, subject to legal and medical record requirements.
HIPAA Compliance
ShiftOnCall is committed to HIPAA (Health Insurance Portability and Accountability Act) compliance.
We maintain appropriate administrative, physical, and technical safeguards to protect the privacy and security of your protected health information (PHI) as required by HIPAA regulations.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Users
If you are accessing our services from outside the United States, please note that your information may be transferred to,
stored, and processed in the United States. By using our services, you consent to this transfer and processing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page
and updating the "Last Updated" date. For significant changes, we will provide additional notice via email or platform notification.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: