Acceptance of Terms
Welcome to ShiftOnCall, a comprehensive patient care coordination platform. These Terms of Service ("Terms") constitute a legally binding agreement between you and ShiftOnCall ("Company," "we," "our," or "us") governing your access to and use of our platform and services.
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By accessing or using ShiftOnCall services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.
Service Description
ShiftOnCall provides a digital platform designed to help families coordinate care for elderly or disabled family members. Our services include:
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Shift Scheduling
Coordinate caregiver schedules and manage care assignments
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Medical Tracking
Track medications, medical appointments, and health information
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Communication
Multi-channel notifications and family communication tools
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Emergency Features
Emergency contact systems and medical information access
User Responsibilities and Obligations
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Account Responsibility
- Maintain accurate and current account information
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access
- Use the platform only for its intended purposes
Medical Information Accuracy
You are responsible for ensuring that all medical information entered into the platform is accurate and up-to-date. This includes:
- Current medications, dosages, and schedules
- Medical conditions, allergies, and adverse reactions
- Healthcare provider contact information
- Emergency contact details and authorizations
- Care preferences and special instructions
Prohibited Uses
You may not use our services to:
- Violate any applicable laws, regulations, or rights of others
- Share false, misleading, or inaccurate medical information
- Access another user's account without authorization
- Interfere with or disrupt the platform's functionality
- Use the platform for commercial purposes without permission
- Harass, abuse, or harm other users or patients
Medical Disclaimers and Limitations
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Important Medical Disclaimer
ShiftOnCall is a care coordination tool and does not provide medical advice, diagnosis, or treatment.
Always consult with qualified healthcare professionals for medical decisions.
Platform Limitations
- Not a Medical Device: Our platform is not a medical device and should not replace professional medical equipment or monitoring
- No Medical Advice: We do not provide medical advice, recommendations, or treatment guidance
- Emergency Situations: In medical emergencies, always call 911 or your local emergency services immediately
- Medication Management: Our medication tracking features are for organization only - always follow your healthcare provider's instructions
Healthcare Professional Oversight
The use of ShiftOnCall should always be under the oversight of qualified healthcare professionals.
We encourage you to share relevant information from our platform with your healthcare team and to
follow their guidance regarding care decisions.
Privacy and Data Usage
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Data Collection and Usage Authorization
By using our services, you explicitly authorize us to collect, store, process, and use your personal and medical information
as described in our Privacy Policy for the purposes of providing care coordination services.
Information We May Collect and Use
- Personal identification information (names, addresses, contact details)
- Medical history, conditions, medications, and treatment information
- Care preferences, dietary restrictions, and daily routines
- Emergency contacts and their authorization levels
- Communication records and platform usage data
- Location data for emergency services (with consent)
Sharing with Authorized Parties
You authorize us to share your information with:
- Family members and caregivers you designate within your care circle
- Healthcare providers and medical professionals involved in your care
- Emergency responders and medical personnel during emergency situations
- Insurance companies for claims processing and coverage verification
- Third-party service providers who assist in platform operations (under strict confidentiality)
Platform Availability and Support
Service Availability
While we strive to provide reliable service, we cannot guarantee 100% uptime. The platform may be temporarily
unavailable due to maintenance, updates, or technical issues. We will provide notice of scheduled maintenance when possible.
Technical Support
We provide technical support during business hours via:
Payment Terms and Billing
Subscription Plans
ShiftOnCall offers various subscription tiers with different features and limitations:
- Free Plan: Basic features with limitations
- Premium Plan: Enhanced features including SMS notifications and advanced reporting
- Professional Plan: Full feature access including healthcare integrations
Billing Terms
- Subscription fees are billed monthly or annually as selected
- All fees are non-refundable unless required by law
- We may change pricing with 30 days advance notice
- Failed payments may result in service suspension
Disclaimers and Limitation of Liability
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Important Legal Disclaimer
The platform is provided "as is" without warranties of any kind. We disclaim all warranties,
express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount you paid for services in the 12 months preceding the claim
- We are not responsible for third-party actions or content
- We are not liable for service interruptions or data loss
Indemnification
You agree to indemnify, defend, and hold harmless ShiftOnCall, its officers, directors, employees, and agents
from and against any claims, liabilities, damages, losses, and expenses arising from your use of the platform,
violation of these Terms, or infringement of any third-party rights.
Account Termination
Termination by You
You may terminate your account at any time through your account settings or by contacting support.
Termination does not entitle you to a refund of prepaid fees.
Termination by Us
We may terminate or suspend your account if you:
- Violate these Terms or our policies
- Fail to pay required fees
- Use the platform in a way that could harm other users or the service
- Provide false or misleading information
Data Retention After Termination
After account termination, we may retain your data for legal, regulatory, and business purposes as outlined in our Privacy Policy.
You may request data deletion subject to applicable laws and regulations.
Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of [State],
without regard to conflict of law principles.
Dispute Resolution Process
- Direct Communication: First, contact us directly to resolve any disputes
- Mediation: If direct communication fails, disputes may be subject to mediation
- Arbitration: Binding arbitration may be required for unresolved disputes
- Class Action Waiver: You waive the right to participate in class action lawsuits
Changes to Terms of Service
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our platform
and updating the "Last Updated" date. For significant changes, we may provide additional notice via email or platform notification.
Your continued use of the platform after changes become effective constitutes acceptance of the updated Terms.
Contact Information
If you have questions about these Terms of Service, please contact us: