Support Center

Setting up your family's care profile is easy:

1. Create your account and verify your email
2. Create a family group and invite family members
3. Complete the comprehensive patient setup form with medical information
4. Add emergency contacts and care preferences
5. Set up medication schedules and care routines

Our patient setup wizard will guide you through each step.

For comprehensive care coordination, include:

• Personal Information: Contact details, insurance information
• Medical History: Current conditions, diagnoses, treatment history
• Medications: All current medications, dosages, schedules
• Allergies: Known allergies and adverse reactions
• Healthcare Providers: Doctors, specialists, pharmacy information
• Emergency Contacts: Authorized contacts with permissions
• Care Preferences: Daily routines, dietary needs, mobility requirements

Scheduling care shifts is simple:

1. Go to the Shifts page from your dashboard
2. Click "Create New Shift" and fill in the details
3. Set the date, time, duration, and care requirements
4. Assign specific family members or leave open for volunteers
5. Add special instructions or notes
6. Send notifications to family members

Family members will receive notifications and can accept or request changes.

We take your privacy and security seriously:

• HIPAA Compliance: We follow strict healthcare privacy regulations
• Encryption: All data is encrypted in transit and at rest
• Access Controls: Only authorized family members can access information
• Audit Trails: We track all access to medical information
• Regular Backups: Your data is safely backed up and recoverable

See our Privacy Policy for complete details.